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Customer Service Field Installer

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Salary: $50,000/year + benefitsAre you looking for a fulfilling job opportunity in a stable, yet growing industry?We are seeking a dedicated and empathetic full-time Customer Service Field Installer to complete QMedic medical alert system installations in the Boston area. This multi-faceted role offers the opportunity to make an impact on the lives of older adults and individuals living with disabilities.QMedic is the fastest growing proactive medical alert service in the country, supporting care managers and allowing the most vulnerable in our communities to age independently at home. Our partners include leading Fortune 500 health plans such as Anthem, BCBS, Centene and United Healthcare.The ideal candidate is someone who will go above and beyond to support the needs of QMedic's customers, who are typically frail and struggling to live independently.Roles and Responsibilities:**Complete QMedic service installations throughout the Boston area for aging, blind and disabled customers**Troubleshoot technical issues to ensure customer satisfaction with each service installation.**Provide telephonic support to customers.**Communicate with partner staff to ensure each and every customer is taken care of to their satisfaction.**Utilize Salesforce CRM to drive operational efficiency in customer service, fulfillment and operations.**Gather feedback from customers to streamline the QMedic experience and improve field service operations.**Enter prospective customer demographic information from health plans to Salesforce CRM.Qualifications:**Bachelors Degree from 4-year accredited university.**Minimum 1 year of customer service and/or field service experience.**Familiarity with Salesforce and Microsoft Office Suite.**Adaptability and willingness to jump in on any tasks.**You must own and ensure your vehicle.**Have a valid Driver's License.**Submit to a criminal background check prior to hire.**2 references from previous employers and/or academic references required prior to hireMileage reimbursement will be provided for all company-related travel. QMedic fringe benefits include a flexible PTO policy with annual carryover and healthcare expense (e.g. insurance) reimbursement.

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