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Purchasing and Office Assistant - Great Opportunity


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Company

Technical Support International, Inc.

Description

Purchasing and Office Assistant - Great OpportunityTSI is an IT support and cybersecurity firm providing best-in-class technology solutions and professional services to businesses throughout the Northeast. Since 1989, Technical Support International (TSI) has been a leading Managed Service Provider, proudly serving the IT support needs of hundreds of New England SMBs.This is a great opportunity as TSI's Purchasing and Office Assistant to learn about IT and Managed Services. In this hybrid role, you provide dispatch services to clients that is professional, responsive, and courteous. In this position, you are upbeat and friendly during peak call times, and you possess a unique ability to communicate in a calm manner with clients to identify the support issue, accurately record the details, and create service tickets. In addition, you support TSI's administrative team in areas of purchasing and quoting, licensing renewals, and subscriptions. As the Purchasing and Office Assistant you are dependable, and you are challenged on a daily basis working in an energetic, fast moving collaborative, demanding & results-oriented work environment. You are a hands-on, people-oriented person, responsible for and comfortable with the business office landscape - working with clients, other employees, management, vendors; and listening to diverse business challenges. This position relies heavily on your comfort level and proven abilities with managing multiple tasks simultaneously while also using multiple modes of communications such as IM/Teams, TSI's ticketing system (ConnectWise); and phone.Essential Functions/Primary responsibilities:Answers phones; first point of contact for TSI's inbound client calls.Work directly with internal support and field services to dispatch the appropriate resources.Manage dispatch board, tracking resources; and balancing and prioritizing clients' needs using good sound judgment and input from TSI management.General reception and administrative support for operations and accounting such as shipping, maintaining records, updating purchase order log and filing.Purchase supplies and services for internal office and building needs.Prepare and communicate quotes for clients' needs based on requests generated by TSI sales, account management, other technical staff, and TSI clients directly.Purchase products for clients based on acknowledged quotes.Develop and maintain client and supplier relationships, update our PSA system with order and tracking details, follow up calls to clients to ensure service delivery satisfaction and manage product returnsCOMMUNICATIONS:Work collaboratively with all staff. Participates and contributes in meetings with sales and marketing, engineering, and project management to coordinate processes.Communicates in a clear, constructive manner to guarantee internal and external client expectations are met.Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to account managers.PROBLEM RESOLUTION:Routinely reports on progress and issues, escalates appropriately to management.ACCOUNTABILITY/PROCESS/QUALITY:Enters all activities, service tickets, or other tickets into ConnectWise; reviews all work for accuracy, and integrity.Documents all work, internal processes and procedures related to duties and responsibilities.Takes ownership and responsibility for professional development and strives for continuous improvement.Dependability:Demonstrates quality standards observable through consistency and reliability.Contributes fully and equally within context of role to achieving team and organizational goals.OTHER RESPONSIBILITIES:Assists and/or coordinates with special projects as needed.Other duties as required.EDUCATION AND OTHER EXPERIENCE:Bachelor's Degree preferred - in general Business, or Communications; lesser degrees accompanied by equivalent relevant experience.2-4 years; demonstrated experience as/in lead receptionist/office coordinator/inventory management.OTHER SKILLS, KNOWLEDGE DESIRED:High energy and self-motivated.Strong organizational, and customer service skills.Independent, resourcefulness in using tools to apply research and solve problems.Ability to multi-task and adapt to changes quickly in a fast-moving environment.Strong PC skills, including expertise in Microsoft Word and Excel.Self-confident, with exceptional interpersonal skills and maturity to represent the company both internally and externally.OTHER REQUIREMENTS:Adhere to all policies as outlined in the Employee Handbook which shall extend to client locations where applicable, including but not limited to all safety policies and rules and regulations; standards of conduct; workplace harassment policies; sexual harassment policy.PHYSICAL REQUIREMENTS:Must have dexterity in fingers and hands for work requiring fine motor skills including but not limited to keyboard and phone operations.This position requires strength in hands, wrists, and arms for the ability to hold and maneuver equipment.Must have the ability to reach upwards and outward with arms and hands.Must be able to bend, stand and sit for extended periods of time.Must be able to perform related activities, such as, but not limited to lifting up to 20 lbs. unassisted to receive various packages delivered to main office.DISCLAIMER:Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions relevant to the reasonable needs of the company and to perform any other related duties requested by his/her manager.No relocation. No remote work arrangement.To be considered for this position applicants should respond with a cover letter and resume.Respond to: Manager, Human Resources

Posted Date
09/22/2021

Listing ID
77030119
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